DELIVERY

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. All orders are shipped on the same day if ordered prior to midday or the next working day. All packages are sent via Australia Post with tracking available for all items.

Standard shipping times to all major cities is approximately 2-6 business days. For rural areas, standard shipping can take up to 7 business days (remote areas). Sometimes the parcel may not arrive on the exact date please allow 24-48 hours as 90% of late parcels are received within this time. Express postage is available at extra cost and it can take up to 1-3 business days to receive the item.

If you have not received an order within 10 days, please notify us by email at: customercare@theskinsciencecompany.com.au

NOTE: We are NOT responsible for stolen/lost packages, incorrect packages sent to the wrong address, or refunding/replacing packages in these cases. We are not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

RETURNS

We want all our customers to receive high quality products. If you are not completely satisfied with your product, contact us prior to requesting a refund/return. It must be returned in the unused packaging within 30 days for a refund. When we receive the product, we will refund the value of the purchased the product minus freight. You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you let us know your order name as well as your name and address

It can take up to 7 days for us to receive your return, so please be patient and you will be notified upon return delivery. A refund will be processed within 24-48 hours.

WRONG PRODUCT SENT 

If you ordered an item and it is not what you purchased please email us along with a picture and we will rectify the situation. We will reimburse you for the shipping costs if this happens.